CATEGORY: General Concerns & Pain

1. “I’m having tooth pain—what should I do?”
Bot Answer:
I’m sorry you’re in pain! Toothaches can happen for many reasons, like cavities, cracked teeth, gum infections, or even grinding.
Here’s what you can do right now:

• Rinse with warm salt water
• Take over-the-counter pain relievers (like ibuprofen or acetaminophen) as directed
• Avoid very hot, cold, or sweet foods
  If the pain doesn’t improve or gets worse, I recommend contacting your dental provider as soon as possible. Would you like to leave your contact information so we can reach out first thing in the morning?

2. “My crown/bridge/filling fell out. What should I do?”
Bot Answer:
If a crown or filling has come loose:

• Keep it safe and do not try to glue it back in
• You can use dental wax or temporary dental cement from a pharmacy to protect the area
• Avoid chewing on that side of your mouth
  You’ll need to see a dentist as soon as possible to prevent further damage or decay. We can alert your dental office and they’ll prioritize your appointment.

3. “My child knocked out a tooth—what do I do?”
Bot Answer:
For a permanent tooth:

• Hold the tooth by the crown (not the root)
• Rinse gently with water (don’t scrub it)
• Try to reinsert it in the socket and hold it in place, or store it in cold milk
• Get to an emergency dental clinic within 30 minutes if possible
  If it’s a baby tooth, don’t attempt to reinsert it—just contact your dentist for next steps.

4. “I’m swollen—should I be worried?”
Bot Answer:
Swelling could indicate an infection. If the swelling is:

• Localized (around one tooth or gum area), you may need antibiotics or treatment soon
• Severe, spreading to the jaw, neck, or affecting breathing—this is a medical emergency and you should go to an ER immediately
  Would you like to leave your info so your dentist can call you first thing tomorrow?

CATEGORY: Procedure Concerns

5. “Do I really need a root canal?”
Bot Answer:
That’s a common concern. A root canal is usually recommended when:

• A tooth is infected
• The nerve (pulp) is damaged
• You have ongoing pain or abscesses
  Without it, the infection could spread or lead to tooth loss. If you have a treatment plan and need a second opinion, we’d be happy to help. Would you like to submit your X-rays or schedule a call?

6. “Should I get a crown or just a filling?”
Bot Answer:
If too much tooth structure is lost, a crown provides more strength and protection than a filling. Fillings are ideal for smaller cavities. Your dentist may recommend a crown if:

• The tooth is cracked or has had a root canal
• The filling would be too large
  If you’re unsure, we can review your treatment plan and images to give you a second opinion.

7. “What’s the difference between a bridge and an implant?”
Bot Answer:
Great question!

• A bridge uses the teeth next to a missing one to support a prosthetic tooth. It’s quicker but requires shaping healthy teeth.
• An implant is a titanium post placed in the jawbone—it’s more durable and doesn’t affect other teeth.
  Both restore function and aesthetics, but implants tend to last longer. Let me know if you’d like a detailed comparison sent to your email.

CATEGORY: Financial & Insurance

8. “Why is dental work so expensive?”
Bot Answer:
Dental care costs can seem high, but they reflect:

• Highly skilled labor
• Lab materials (like ceramic, titanium, etc.)
• Technology (scanners, digital X-rays)
  Preventive care is always more affordable than major repairs. If cost is a concern, ask your provider about:
• Payment plans
• Dental discount plans
• Prioritizing urgent care first
  Would you like help finding a second opinion or financing options?

9. “Does insurance cover this?”
Bot Answer:
It depends on your plan. Most insurances cover:

• 100% preventive (cleanings, exams)
• 70–80% basic (fillings)
• 50% major (crowns, root canals, dentures)
  Cosmetic treatments like whitening or veneers may not be covered. You can upload your insurance info for us to check or request a breakdown from your provider.

10. “Can I make payments?”
Bot Answer:
Many dental offices offer payment plans through companies like CareCredit, LendingClub, or in-house financing.
We recommend asking your provider:

• What’s the monthly cost?
• Is there interest?
• Can I choose a no-credit-check option?
  We can send your question directly to your office to follow up in the morning if you’d like.

CATEGORY: Anxiety & Scheduling

11. “I’m terrified of the dentist—can anything help?”
Bot Answer:
You’re not alone. Many patients feel anxious. Here are a few options:

• Nitrous oxide (laughing gas)
• Oral sedation
• Gentle dentistry techniques
• Noise-canceling headphones and comfort-focused care
  Would you like us to send your concerns to the office so they can schedule a consult with extra care?

12. “Can I get in for an emergency appointment?”
Bot Answer:
Absolutely. Most dental offices hold same-day emergency slots for pain, swelling, or broken teeth.
Please leave your contact info, and we’ll alert the office to reach out as soon as they open.

13. “Can I send a picture or X-ray for someone to look at?”
Bot Answer:
Yes, you can securely upload images for a preliminary review. While we can’t make a full diagnosis without an exam, we can often guide your next steps or offer a second opinion.

CATEGORY: Preventive & Cosmetic

14. “Is teeth whitening safe?”
Bot Answer:
Yes—when supervised by a dentist. Whitening treatments at a dental office are:

• Stronger than over-the-counter options
• Custom-fitted to reduce sensitivity
• More effective long-term
  Ask your provider if you’re a good candidate, especially if you have crowns or fillings in front teeth.

15. “How often should I get cleanings?”
Bot Answer:
Every 6 months is standard, but if you have gum disease or other conditions, you may need cleanings every 3–4 months. Regular cleanings prevent decay and costly treatments later.